Legal Information

1. Data Controller

The data controller responsible for the processing of your personal data is AetherNovaTech, located at Calle Laurel, 4, 26001 Logroño, España. For any questions regarding this privacy policy, please contact us at [email protected].

2. Data We Collect

We collect personal data that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number)
• Project requirements and technical specifications
• Payment and billing information processed through third-party providers
• Communication records and correspondence

3. Purpose of Processing

Your personal data is processed for the following purposes:

• To provide and deliver the custom software services you have requested
• To communicate with you regarding your project, updates, and support
• To process payments and manage billing
• To comply with legal obligations and regulatory requirements
• To improve our services and user experience

4. Legal Basis for Processing

We process your data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Contract performance: Processing necessary for the execution of our service agreement
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate interest: Processing necessary for our legitimate business interests, balanced against your rights
• Legal obligation: Processing required to comply with applicable laws

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Project-related data is retained for a period of 5 years following the completion of services. Financial records are retained for 10 years in compliance with Spanish tax regulations.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request correction of inaccurate data
• Right to erasure: You may request deletion of your personal data
• Right to restrict processing: You may request limitation of data processing
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests
• Right to withdraw consent: You may withdraw consent at any time where processing is based on consent

7. Data Security

AetherNovaTech implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and secure data storage practices.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Contact

To exercise any of your rights or to make a complaint, contact us at [email protected] or write to: AetherNovaTech, Calle Laurel, 4, 26001 Logroño, España. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

2. Types of Cookies We Use

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Session cookies: Temporary cookies that expire when you close your browser.
• Preference cookies: Used to remember your settings and preferences.

3. Third-Party Cookies

We use essential third-party services (such as payment processors and analytics) that may set their own cookies. These services operate under their own privacy policies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Disabling essential cookies may affect the functionality of our website. Our cookie banner allows you to accept or decline non-essential cookies.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Changes will be posted on this page with an updated revision date.

1. General Policy

At AetherNovaTech, we are committed to delivering high-quality custom software solutions. Due to the bespoke nature of our services, refunds are evaluated on a case-by-case basis.

2. Milestone-Based Refunds

Projects are delivered in clearly defined milestones. If a milestone does not meet the agreed specifications, you are entitled to a revision at no additional cost. If we are unable to meet the specifications after reasonable revision attempts, a partial refund proportional to the remaining work may be issued.

3. Cancellation Refunds

• Before project commencement: Full refund of any advance payment, minus administrative fees
• During active development: Refund for undelivered milestones only, based on work completed
• After final delivery: No refund unless the deliverable materially differs from the agreed specifications

4. Non-Refundable Items

The following are non-refundable:

• Work completed and accepted under previous milestone approvals
• Third-party licensing fees or infrastructure costs already incurred
• Consulting or advisory hours that have been delivered

5. Refund Process

To request a refund, please contact us at [email protected] with your project details and the reason for your request. Refund requests are typically processed within 14 business days of approval.

1. Acceptance of Terms

By accessing or using the services provided by AetherNovaTech ("we," "us," or "our"), you ("the Client") agree to be bound by these Terms of Service. These terms apply to all custom software development, consulting, and related services provided from our office at Calle Laurel, 4, 26001 Logroño, España.

2. Scope of Services

All services are provided as described in the project proposal or statement of work (SOW) agreed upon by both parties. Any modifications to the scope must be documented in a written change order signed by both parties.

3. Intellectual Property

Upon full payment, all custom code, designs, and deliverables specifically created for the Client under the project SOW are transferred to the Client's ownership. Pre-existing frameworks, libraries, tools, and methodologies used by AetherNovaTech remain our intellectual property, with a perpetual, non-exclusive license granted to the Client for use within the delivered project.

4. Payment Terms

• Invoices are issued according to the milestone schedule defined in the project SOW
• Payment is due within 14 days of invoice date unless otherwise specified
• Late payments may incur a 1.5% monthly interest charge
• We reserve the right to pause work if payment is more than 14 days overdue

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the project. This includes business logic, technical specifications, source code, and any non-public project details. This obligation survives the termination of this agreement for a period of 3 years.

6. Limitation of Liability

AetherNovaTech's total liability under any agreement shall not exceed the total fees paid by the Client for the services giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

7. Warranty

We warrant that all deliverables will conform to the specifications defined in the project SOW for a period of 90 days following final delivery. During this warranty period, we will correct any defects that prevent the software from performing as specified, at no additional cost.

8. Termination

Either party may terminate the agreement with 14 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. Completed milestones remain billable regardless of termination.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes shall be resolved in the competent courts of Logroño, La Rioja, España.

10. Contact

For questions regarding these terms, contact AetherNovaTech at [email protected] or visit us at Calle Laurel, 4, 26001 Logroño, España.